Refund Policy

1. Overview

Amana AI is provided to schools under a subscription agreement. This policy applies to fees a school pays to Inteva AI Technologies LLC; the school's agreement takes priority where it says something different.

2. What is billed

Subscription fees are set out in the school's order form and invoiced in UAE dirhams (AED). AI model usage is billed to the school directly by the AI provider it has chosen, under the school's own account with that provider.

3. When a refund is possible

A school may be refunded, in full or in part, when:

• a service it paid for was not delivered;
• it was charged twice or charged the wrong amount;
• the service was unavailable for longer than the agreement allows;
• it cancels within a trial or cancellation period stated in its agreement.

4. What is not refundable

Charges made by AI model providers, which the school pays directly to them, and fees for periods of service already used, unless the agreement says otherwise.

5. How to ask for a refund

Email info@inteva.ai within 30 days of the invoice, with the invoice number and the reason for the request. We will reply within 10 business days.

6. Payment

Approved refunds are paid in AED to the original payment method within 14 business days of approval.